Something labeled as a shipment exception is more likely to focus on issues such as being held up in customs or at a port. However, this may indicate that the exception was more of an issue of shipping and transit instead of final delivery. In general, that’s another way of asking the same question (every shipment has a delivery to it). Sometimes we get this question as “what is a shipment exception” because people come from the angle of shipping. Delays to your freight may mean you need to adjust your warehouse staff - 3PLs like Red Stag Fulfillment can help you avoid that headache by managing inventory for you - or notify customers of potential delays. “Local delivery delays” also indicate the same thing as a delivery exception, however they generally will come from the seller rather than the carrier, due to the seller not having as much information on the exact cause of the delay.Įcommerce companies need to stay on top of these notices to help you understand the issue with any delivery to your customers. Most major carriers will use the more common term delivery exception. “Shipment exceptions” are an alternate term for delivery exceptions. There are also cases where delays involve moving the package to the destination, such as inclement weather that can ground planes. In many cases, carriers will provide details about the nature of the delay, though this isn’t guaranteed.ĭelivery exception delays can occur with the package itself (such as being damaged in transit) or with the destination itself (a business was closed, no one was available for a signature, etc.). The package was put out for delivery and there was no delay in the facility, but something on the delivery route blocked delivery temporarily. What is a delivery exception?Ī delivery exception status is when a carrier cannot complete a delivery because the package or freight is temporarily stuck in transit. So, let’s dive into what they are, how they impact your business, differences among carriers, and some ways Red Stag Fulfillment helps reduce the likelihood of delays. Unfortunately, we can’t do anything about hurricanes or earthquakes, or some of these other exceptions. Red Stag Fulfillment works with ecommerce and growing businesses to manage your shipping, get goods to customers on-time, and reduce the chance that there’s a carrier issue. If not handled right, they can also ruin your reputation. They’re waiting for your product right now, and most of us are so familiar with fast shipping that we plan to start using a purchase on the day that it arrives.ĭelays in shipping, sometimes called “delivery exceptions,” can ruin those plans. As an online shopper, nothing’s more frustrating than when a package doesn’t arrive on time.
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